Shipping & Return Policy
Shipping:
Simply Parts USA aims to provide you with the parts and products you need in a timely fashion. Deliveries should take between 6-8 days.
Shipping on orders over $50.00 is free
Shipping on orders $49.99 and under has a flat rate of $6.99
Returns:
Simply Parts USA hopes you are satisfied with all parts and products.
If you are not completely satisfied with your purchase, you have 15 days to return for a refund, which will be received via original form of payment used for purchase.
What is your return policy?
If for any reason you are not satisfied with your Simply Parts USA purchase, the item(s) may be returned within 15 days of purchase by emailing at returns@simplypartsusa.com to obtain a RETURN GOODS AUTHORIZATION number. This number must be clearly written on the outside of the package. If it is not clearly written Simply Parts USA will not accept delivery of the package.
Please package the item(s) and its contents in its original packaging along with your packing slip and securely tape the box for shipping purposes.
To ensure your return, please return the merchandise via ground only shipping methods. Please mail the item(s) via UPS or FedEx Ground (using a tracking number). Mail the box using traceable ground shipping to:
Milton Industries
Attn: Returns Department
4500 W. Cortland Ave.
Chicago, IL 60639
There is a 10% RESTOCK FEE for returns.
We will refund the original shipping & handling on returns if an item is defective or if we made an error; however, if you return the item for any other reason, we will NOT refund the original shipping & handling. Simply Parts USA does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
Simply Parts USA will issue a refund within 30 business days of receiving and processing your return. The credit should appear on your statement within two billing periods, depending on your billing cycle. Online returns without the original invoice are NOT eligible for exchanges or credit.
I ordered/received the wrong product, should I return it?
If your online order is not as expected, please email us at returns@simplypartsusa.com for assistance.
My item arrived damaged. What should I do?
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and email at returns@simplypartsusa.com for assistance. Please provide the sales order number along with your phone number for fastest service.
Legal Address:
NO PRODUCT RETURNS TO THIS ADDRESS
659 Auburn Ave NE STE 151
Atlanta, GA 30312